Privacy Policy

1. Who We Are

Wazenta ("we", "our", "us") is a Shopify App published on the Shopify App Store. For questions regarding this policy, contact us at [email protected].

2. What Data We Collect

When a merchant installs Wazenta, we collect and store the following:

• Merchant shop domain (e.g. wazenta.myshopify.com) — used to identify your store and serve your widget configuration.
• WhatsApp phone number(s) configured by the merchant — stored so the widget can connect customers to the correct agent.
• Widget configuration settings — colors, sizes, messages, tooltip text, and feature toggles saved by the merchant in the app admin.
• Agent names and roles — names and WhatsApp numbers added by the merchant for the multi-agent routing feature.
• Click analytics logs — anonymized records of when a storefront visitor clicks a WhatsApp button. Logs contain: timestamp, button type (floating / PDP), product URL, and agent name. No customer identifiers (email, IP address, name) are stored.

3. What Data We Do NOT Collect

Wazenta does not collect, store, or process:

• Customer names, email addresses, phone numbers, or personal identifiers
• Payment or billing information
• Browser cookies from storefront visitors
• IP addresses of store visitors
• Any data from Shopify's Customer API

4. How We Use Data

• Widget rendering: Your phone number, settings, and agent list are read by the theme extension blocks to display the WhatsApp widget on your storefront.
• Analytics dashboard: Click logs are aggregated and displayed in your Wazenta admin dashboard to help you understand widget engagement.
• Plan enforcement: Your active subscription plan is checked via Shopify's Billing API to determine which features are available.

5. Data Storage and Security

All merchant data is stored in a secure PostgreSQL database hosted on Railway.app with TLS encryption in transit and AES-256 encryption at rest.

6. Data Retention and Deletion

When you uninstall Wazenta from your Shopify store, your data is handled in compliance with Shopify's GDPR requirements:

• Immediately on uninstall: Your Shopify session tokens are deleted and your widget is disabled on the storefront.
• 48 hours after uninstall: All remaining merchant data (widget settings, agents, click logs) is permanently deleted from our database via Shopify's shop/redact GDPR webhook.

7. GDPR Compliance

Wazenta implements all three mandatory Shopify GDPR webhooks: customers/data_request, customers/redact, and shop/redact.

8. Contact Us

For any privacy-related questions or data requests, please contact us at: [email protected].