Simple Plans for Stores of Every Size
Convert storefront visitors into WhatsApp buyers. All standard plans include a risk-free 7-day trial with full feature access and zero per-message fees.
Ideal for new stores exploring WhatsApp customer engagement.
For growing stores that want full widget and PDP button control.
For high-converting stores requiring multi-agent routing & FAQ automation.
For high-volume brands & Shopify Plus stores needing bespoke integration.
Compare All Plans & Capabilities
A detailed breakdown of features, limits, and support entitlements across every Wazenta tier.
| Feature | Free Plan | Basic Plan | Pro Plan | Enterprise |
|---|---|---|---|---|
| 1. Core WhatsApp Chat Widget | ||||
| Floating WhatsApp ButtonSticky WhatsApp chat icon displayed across all storefront pages | ✓ | ✓ | ✓ | ✓ |
| Online Store 2.0 Theme Embed1-click installation with zero Liquid code modification | ✓ | ✓ | ✓ | ✓ |
| Custom Placement & CoordinatesBottom-right, bottom-left, top-right, or custom pixel offsets | Bottom-Right / Left | Full Control | Full Control | Full Control + Custom CSS |
| Custom Greeting Tooltip BubbleInteractive callout message that prompts visitors to start chatting | - | ✓ | ✓ | ✓ |
| Pre-filled WhatsApp MessageCustom default text automatically inserted into customer chat window | ✓ | ✓ | ✓ | ✓ |
| 2. Team Support & Multi-Agent Routing | ||||
| Support Agent SeatsActive WhatsApp numbers linked to your storefront | 1 Agent | Up to 3 Agents | Unlimited | Unlimited |
| Department & Team RoutingAllow shoppers to choose Sales, Customer Support, or Billing before chatting | - | - | ✓ | ✓ |
| Agent Availability SchedulesDisplay custom online/offline badges per agent | - | ✓ | ✓ | ✓ |
| Custom Agent Avatars & RolesPersonalize agent profile pictures and job titles | - | ✓ | ✓ | ✓ |
| 3. Storefront Conversion Modules | ||||
| Product Page (PDP) Buy ButtonDirect 'Order via WhatsApp' button next to Add to Cart | - | ✓ | ✓ | ✓ |
| Dynamic Product URL & SKU Pre-fillAutomatically includes viewed product title, price, variant, and SKU in WhatsApp message | - | ✓ | ✓ | ✓ |
| Automated Storefront FAQ WidgetInteractive FAQ accordion inside widget that pre-answers buyer doubts | - | - | ✓ | ✓ |
| Price on Request ModeHide price on custom/luxury goods and replace with WhatsApp Quote button | - | - | ✓ | ✓ |
| 4. Conversion Analytics & Logs | ||||
| Real-time Click CounterInstant tally of WhatsApp widget engagements | ✓ | ✓ | ✓ | ✓ |
| 30-Day Conversion Trend ChartsDaily breakdown of customer conversations and peak hours | - | - | ✓ | ✓ |
| Agent-Level AttributionTrack which support representative received the most shopper clicks | - | - | ✓ | ✓ |
| 5. Support, SLA & Integration | ||||
| Per-Message Conversation FeesDirect wa.me linking with zero Cloud API markup | $0 (Free) | $0 (Free) | $0 (Free) | $0 (Free) |
| Customer Support LevelResponse time and dedicated merchant assistance | Community Support | Fast Email (24h) | Priority 24/7 Support | Dedicated VIP Manager |
| Custom CSS & Theme CustomizationCustom styling assistance to perfectly match your theme design | - | - | - | ✓ |
| Guaranteed Response SLAContractual response time for mission-critical storefronts | - | - | - | 1-Hour Guaranteed SLA |
Need a Tailored Multi-Store or High-Volume Setup?
We provide bespoke theme styling, custom event webhook integrations, dedicated account managers, and guaranteed 1-hour SLA support for Shopify Plus and enterprise retailers.
Frequently Asked Questions
Everything you need to know about billing, trials, plans, and WhatsApp messaging fees.
Yes! All standard Wazenta plans (Free, Basic, Pro) come with a complete 7-day free trial on initial installation. You can test all features on your live or staging Shopify store before making any payment commitment.
Ready to Convert Shoppers via WhatsApp?
Join innovative Shopify merchants using Wazenta to drive higher conversions, instant customer engagement, and zero per-message fees.