App Documentation

1. Quick Installation & Phone Setup

Getting started with Wazenta takes less than 30 seconds. No developer assistance or liquid theme coding is needed.

1. Install Wazenta — Conversion Toolkit from the Shopify App Store.
2. In your Shopify Admin, navigate to Apps > Wazenta.
3. Enter your primary WhatsApp phone number including your international country code (e.g. +1234567890 or +919876543210).
4. Click Save Settings to store your configuration.

2. Enabling the Floating Widget in Theme Editor

Wazenta uses native Shopify Online Store 2.0 Theme App Embeds. This guarantees blazing-fast storefront load speeds with zero theme file clutter.

1. In your Shopify Admin, open Online Store > Themes.
2. Click Customize next to your current live theme.
3. On the left-hand navigation sidebar, click the App Embeds tab (the 3rd cube icon).
4. Find Wazenta Floating Widget and toggle the switch to ON.
5. Click the green Save button in the upper-right corner of the Theme Editor.

3. Customizing Widget Appearance & Position

Tailor the floating button and greeting bubble to seamlessly match your store's brand identity from the Wazenta App Admin:

• Screen Position: Choose between Bottom-Right (recommended), Bottom-Left, Top-Right, or Top-Left.
• Widget Icon: Select the official Wazenta icon, standard WhatsApp icon, chat bubble, or custom logo.
• Greeting Tooltip Bubble: Set an attention-grabbing greeting message (e.g. Need help? Chat with our team!).
• Prefilled Message: Pre-populate customer chat text (e.g. Hi! I'm shopping on your store and have a question.).

4. Product Page (PDP) & "Price on Request" Button

Drive high-intent pre-sale conversations directly from your product detail pages:

1. In the Shopify Theme Customize mode, switch the page dropdown at the top to Products > Default product.
2. Under the Product Information section on the left sidebar, click Add block.
3. Select Wazenta Product Button from the list of available App blocks.
4. Drag and drop the block to your desired placement (e.g. directly below your store's "Buy It Now" button).
5. Click Save in the upper-right corner.

5. Multi-Agent Team Routing Setup

Distribute incoming buyer chats across your sales, customer support, and order fulfillment teams:

1. In your Shopify Admin, open Apps > Wazenta > Agents.
2. Set the routing toggle to Enabled — customer picks from an agent list.
3. Click + Add Agent and enter their Name, Department/Role (e.g. Sales Specialist, Order Support), and dedicated WhatsApp phone number.
4. Click Save Agents.

Shoppers clicking your storefront chat bubble will now see an interactive team menu allowing them to pick their preferred department before initiating chat.

6. Interactive Storefront FAQ Widget

Pre-answer frequent shipping, returns, and sizing questions directly inside the chat widget to eliminate pre-purchase friction:

1. In the Wazenta Admin panel, navigate to FAQ Widget.
2. Toggle the FAQ Widget status to Enabled.
3. Add common customer questions and their answers (e.g. "Do you offer worldwide shipping?").
4. Click Save FAQ Items.

7. Real-Time Click Analytics & Reporting

Understand which storefront products generate the highest buyer interest:

• Total Click Volume: Monitor overall engagement trends over 7, 14, and 30-day windows.
• Source Attribution: Break down clicks between floating widgets, PDP buy buttons, and team agent selections.
• Top Inquired Products: Discover high-converting product pages driving inbound WhatsApp conversations.

8. Troubleshooting & 24/7 Merchant Support

If your WhatsApp widget is not appearing or you need custom theme styling assistance:

• Check 1: Confirm that the Wazenta Floating Widget is toggled ON under Theme Editor > App Embeds and saved.
• Check 2: Ensure your phone number has the correct country code without spaces or dashes.
• Check 3: Test your storefront in a private/incognito browser window to bypass local browser cache.

Need hands-on help? Contact our dedicated merchant engineering team anytime at [email protected]. We respond to all merchant support requests within 24 hours.